FAQ

Are Tickets refundable?  No tickets are not refundable but they are transferable so feel free to pay it forward and give them to a friend.

Can I change my tickets to a different date and time? We do not allow date or time changes. Please plan accordingly when you select the date and time you would like.

What if I lost my tickets?  Please follow the instructions here to have your tickets resent to you.

Are there assigned seats?  No tickets are not for assigned seats but you will have an assigned passenger car.  For example:  You might be on the 10AM Train - Car 4.  We do assigned Cars to help keep us on schedule.  We leave extra room on each car so that passengers can make sure and stay with their groups.  If for some reason your group has to be split up we ask that you remain courteous while we try and find a solution.

How do I ensure I sit with my group or party? Make sure to all arrive and check in together before you board the train. You must check in together in order to sit together.

What is the premium ticket option? The premium option includes premium parking, a beverage and a one of a kind Snowglobe beanie!

Do standard ticket holders get a free beverage? They do not

Coupon Codes?  I already bought tickets but see that there is a coupon code that is now available…can I be refunded the difference?  No, we are sorry but that is not possible.

 

Are the Passenger Cars handicapped accessible?  No. The cars are old-fashioned railroad cars so they were not designed to be handicapped accessible…

Is there food and drink provided on the train?  It depends on the excursion.  Typically if it is not specifically listed in the description then it is not included in your ticket price but is available for purchase at the Depot or the Farm.

How long is the train ride?  The train ride itself from Baldwin City to the Midland Farm takes approximately 30 minutes each way.  Typical excursions last for approximately 1.5-2 hours..

What exactly is the SNOWGLOBE EXPRESS?  The Snowglobe Express is a 12 mile Christmas Train Ride that will transport passengers from the Baldwin City Train Depot to the magical world of Snowglobe where Santa's herd of Reindeer live! The SNOWGLOBE EXPRESS train is a one-of-a-kind magical train with OVER THE TOP decor. Children are able to hand deliver a letter to Santa's elves at Santa's Reindeer Ranch. Passengers will also have the opportunity to see Santa's Reindeer before returning to Baldwin City!

Where is the Midland Railroad?  The depot for the Midland Railroad is located at 1515 High Street, Baldwin City, KS.  All train excursions leave from this location…including SNOWGLOBE EXPRESS.

 

Where is the Midland Farm?  The Midland Farm is located approximately 6 miles along the Midland Railroad track.  It is a beautiful 50-acre tract of land surrounded by rural farmland in Franklin County, KS.

Will my children be able to sit on Santa’s lap during the SNOWGLOBE EXPRESS experience?  It is possible but probably not.  Instead, we offer an experience where children will help Santa feed his herd of reindeer.

What is the “Letter to Santa Experience” that is offered on the SNOWGLOBE EXPRESS?  Children will be able to hand deliver a letter to Santa at Santa's Reindeer Ranch after exiting the train in Snowglobe, KS. You can download Santa's Letter Template here.

Are there snacks/drinks available for purchase at Santa's Reindeer Ranch in Snowglobe? Yes

What should we wear?  The Santa's Reindeer Ranch is located outside on 50 acres.  Dress appropriately as if you were going for a walk on a farm.  Please check the weather

Do you offer make-up dates for bad weather?  Yes, we do.  If for some reason the train cannot run due to weather we will reschedule.  If you are unable to attend on the rescheduled date we do not offer refunds.

Is the SNOWGLOBE EXPRESS train lit up like the SNOWGLOBE restaurants?  YES!  We can assure you that the decor will be SO. MUCH. CHRISTMAS.

What are the train seats like?  The train seats are similar to that of a school bus or a Coach bus.  Some of our cars are actually dinner train cars and they have an upgraded interior.

Is this where Polar Express used to operate?  Yes, Midland Railroad used to operate the Polar Express in the past.